FAQs
Q1. Why does my hearing aid make noises?
This noise is caused by the microphone receiving excess sounds from the ear canal, which causes the whistling sound from the hearing aid.
Reasons for whistling to occur:
- Microphone is not completely inserted into the ear canal
- Using a wrong ear tip size
- There is a blockage in the microphone or ear plug
Solution:
- Please make sure the microphone is correctly inserted in ear canal
- Choose the correct ear tip size
- Please use a cotton swab or the given brush to clean the blockage or change the ear tip
Q2. Why is the sound from my hearing aid getting weaker?
Reasons why this might occurs:
- Low battery
- Blockage in the microphone or ear tip
- Changes in your hearing
- Clogged with wax and debris
Solutions:
- For rechargeable hearing aids, please make sure it is fully charged. For battery-powered hearing aid, please inspect the battery for any corrosion or damage. Also, ensure that the battery pole piece can establish normal contact and is not rusted.
- Please use a cotton bud to clean the blockage or change the ear tip
- Please contact us at support@mimitakara.com or visit a doctor for a follow up hearing test to ensure if there are changes in your hearing
- Please use a cotton bud to clean the blockage or change the ear tip
Q3: Why is the sound of my hearing aid unclear or dead?
Reasons why this might occur:
- Low Battery
- Blockage in the microphone or ear tip
- Manufacture issues with the hearing aid
Solutions:
- For rechargeable hearing aids, please make sure it is fully charged. For battery-powered hearing aid, please inspect the battery for any corrosion or damage. Also, ensure that the battery pole piece can establish normal contact and is not rusted.
- Please use a cotton bud to clean the blockage or change the ear tip
- Please contact support@mimitakara.com an manufacture issues with the hearing aid
Q4. Why is the usage of my hearing aid not stable?
Possible reason that might have led to this:
- Microphone is not completed fitted in the ear canal
- The ear tip is not a correct tip
Solutions:
- Please make sure the microphone is correctly places in the ear canal
- Please change to a more suitable ear tip
- Precautions before and after using hearing aids
Please clean your ear before every use, and use the brush provided to clean the outer ear, please make sure the ear tip is clean in order for long term use. If it is blocked by ear wax, it can affect the usage of the hearing aid
- What you need to know before using a hearing aid
Since hearing aids are not as immediately adaptable by the user like glasses, it usually takes 1 to 2 weeks or more for one to adjust to their new hearing aids. Below are a recommendation for first time hearing aid users.
First week
- Wear time: About two hours per day
- Wear the hearing aid at home to get used to the sound
- Purpose: Get used to using the hearing aid
Second week
- Wear time: About three hours a day
- Have conversations in quieter environments
- Purpose: Practice conversation with others
Third week
- Wear time: About four hours daily
- Practice listening to TV/radio/phone
- Purpose: Practice conversing with others in a noisy environment
Fourth week
- Wear time: About five hours or more daily
- Practice listening to TV/radio/phone
- Purpose: Practice in noisy environments
How to maintain your hearing aid
Please keep your hearing aid as dry and clean as possible, as moisture/dampness and foreign objects (such as earwax, ear fluid, etc.) will affect the lifespan and performance of the hearing aid.
- Please use a cleaning brush or soft cloth to clean the stains on the switch, microphone, and battery cover of the hearing aid.
- You should never use water, solvents, cleaning fluids, or cleaning oils to clean your hearing aid.
- If the rechargeable hearing aid is not used for a long time, please charge it regularly every week. If the battery-powered hearing aid is not used for a long time, please remove the battery.
If the hearing aid you purchased comes with a charging box, please store your hearing aid in the charging box and properly keep it in:
– A dry, safe place
– Avoid direct sunlight
– Avoid excessively high or low temperatures
– A place where you can easily find it
– Avoid places where babies and children can reach
