Are OTC hearing aids returnable?

Over-the-counter (OTC) hearing aids are a great option for people with mild to moderate hearing loss who want a more affordable and accessible solution than prescription hearing aids. 

One of the most important things to consider when buying an OTC hearing aid is the warranty policy. 

Mimitakara warrants the product to be free from defects in workmanship and materials for the duration of this warranty period. If the product fails during normal and proper use within the warranty period, Mimitakara, at its discretion, will repair or replace the defective parts of the product or the product itself with new or reconditioned parts or products that are functionally equivalent or superior to those originally supplied.

The warranty applies only if the product was newly manufactured on the date of purchase and not sold as used, refurbished, or as manufacturing seconds. Please keep the original purchase invoice for future service requests.

This warranty does not include failures caused by improper installation, operation, cleaning or maintenance, accidents, damage, misuse, abuse, non-Mimitakara modifications to the product, any third-party accessories, normal wear and tear, or any other events, acts, defaults, or omissions outside Mimitakara’s control.

All components that a Mimitakara Service Center repairs or replaces will be under warranty for three months or for the remainder of the warranty period, whichever is applicable.

The repair center may recover the originally configured operating system bundled with the product. However, Mimitakara will not restore or transfer any data or software from the product’s original storage media. If the product is repaired, all user-generated data may be permanently deleted.

  • 30-Day Money-Back Guarantee: Begins after the order is delivered and expires on the 31st day.
  • 1-Year Manufacturer’s Warranty: Begins after the order is delivered and ends after one year (365 days). Please take note that the one-year warranty calculated from the purchase of the first order and does not start over with the replacement

You can read more about Mimitakara’s Warranty Program here ( or you are welcome to contact us for more information 

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